NOVA SUPPORT
Need a hand?
Get help with your account, report a problem, or share an idea for Nova.
cmofficalbusiness@gmail.comOpens your email app. You can also copy the address into any email service.
Quick help
What should I include?
Include your Nova username (if you know it), device, iOS version, and what happened. For a game issue, add the game name and steps to reproduce it. A screenshot can help. Never send your password.
Account or sign-in trouble
Email us with your Nova username and the message you see. If you cannot sign in or do not remember your username, describe the problem so we can help. You do not need to sign in to contact support.
A game or multiplayer is not working
Check your internet connection, close and reopen Nova, and make sure all players have the latest app version. Try joining a new party. If the issue continues, email us the game name, what happened, and whether you were using Wi-Fi or mobile data.
Privacy or account deletion
In Nova, open Settings and choose Delete Account. If you cannot access your account or want help with a data request, email Nova Support. See our Privacy Policy for details about the data removed and retained.
Report a player or content
Email Nova Support with the username, game or content involved, and a description of the concern. Include a screenshot if useful, and leave out private information that is not needed for the report.